Set aside your agenda
and listen to what is being said, and what is not being said . . .
listening beyond words Avoiding quick assumptions
and the urge to decide what to say in response, simply saying what
you heard to verify
Discovery Questioning
The process of asking
sharply focused questions that lead to exploration or produce solutions
- asking questions about what's missing Knowing when to ask closed
or open-ended questions
Laser Informing
Delivering a truthful
message that is timely, relevant and succinct Practicing silence - Allowing
for the possibility of a shift to occur in the recipient by letting
the message "land" or sink in.
Gap Bridging
Clarifying current situation
and identifying desired outcome(s) Co-creating plan(s) of
action to shift from problem to be solved to desired outcome to be
achieved
Truth Saying
Discerning the mismatch
between what is being said and what is being done Speaking truth clearly,
respectfully and non-judgmentally
Outrageous Requesting
Requesting to take action
beyond anything you would ask of themselves Requests that lead to
new possibilities, methods and results Negotiating the parameters
of acceptance and commitment to act
Celebrating What Is
Endorse and acknowledge
accomplishments and results Celebrate progress and
contributions to achievement