The Hire Net.Work has developed this advanced communications and coaching skills program, given over a three-month period, for organizations that are committed to challenging leaders, executives and senior managers to raise their standards, engage their teams, and improve their leadership effectiveness and competencies.
The agenda for the Coaching Clinic ® Workshop component of the program includes:
- Being a Coach:
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Why Coaching – shifting the culture
When to manage and when to coach
The "umbrella" of coaching
Benefits of being coached
- The Five-Step Process of Coaching in the Work Place:
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The ‘Coaching Conversation Model ®
The structure of a productive coaching conversation
Creating Coachable Moments ®
Having purposeful conversations that saves time
- The Tool Chest of Coaching Skills:
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Contextual Listening ®
- Set aside your agenda and listen to what is being said, and what is not being said, listening beyond words
- Avoiding quick assumptions and the urge to decide what to say in response, simply saying what you heard to verify
Discovery Questioning ®
- The process of asking sharply focused questions that lead to exploration or produce solutions – asking questions about what's missing
- Knowing when to ask closed or open-ended questions
Acknowledging
- Endorse and acknowledge the behaviours that lead to results
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Recognize progress and contributions of the individual
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Promote deeper personal growth and behaviour development
- Personal Coaching Styles Inventory (PCSI) ®
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Define your personal coaching style
Recognize other styles for effective management
Coach across styles
- Coach Techniques:
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Facts and Filters – how our knowledge, experience and intention filters what we hear and influences what we say
Neutral Language – Deliver words, questions and statements without judgment or blame
- Case Scenarios:
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Practice sessions with individuals, groups, teams
Important management situations
Plus a choice of two of the following:
- Messaging:
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The skill of converting what needs to be said to a language that is succinct, neutral and timely
Discerning the mismatch between what is being said and what is being done
Requests that lead to new possibilities, methods and results
- Tough Conversations / Performance Management:
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Learn to provide feedback for the “tough” conversations, like performance feedback
Know when to speak as a Manager and when to speak as a Coach
Avoid giving mixed messages when we speak to others
- Coaching in Organizations:
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Define how coaching will support your organization
Identify the barriers to coaching
Create a personal action plan to apply these new skills in your current role
- Customized Module:
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One of the keys to making coaching effective is practical application. We work with your team to develop an application module that suits the immediate need for coaching in your organization. Examples of some of these modules are:
Career Management
Significant Change Initiative
Culture shifts
Human Rights Issues
Reward and Recognition
Sales Force Effectiveness
Solving Critical Business Issues