Putting hard dollar returns on a coaching program is difficult because many of the gains are intangible and are not directly connected to the bottom line. However research among 100 executives from Fortune 500 companies who received coaching helps understand the return to the company of their investment in coaching. Among the benefits to companies that provided coaching to executives were improvements as follows:
| Improvements In | Reported by Company |
|---|---|
| Productivity Quality Organizational Strength Customer Service Reduction of Customer Complaints Improved Retention of Executives Cost Reduction Improvement to Profitability |
53% 48% 48% 39% 34% 32% 23% 22% |
The following represents benefits accruing to the executives who actually received the coaching:
| Improvements In | Reported by Executives |
|---|---|
| Working Relationships; Direct Reports Working Relationships: Immediate Supervisor Working Relationships: Peers Working Relationships: Clients Teamwork and Collaboration Job Satisfaction Conflict Reduction Organizational Commitment |
77% 71% 63% 37% 67% 61% 52% 44% |